Chapter 6 Summary

•Leaders Need to Understand and Develop Emotional Intelligence.
•Understanding Personality Differences Will Enhance the Ability to Manage Others.
•Effective Leadership Communication Requires Strong Interactive Skills.
•Having An Approach to Understanding Cultural Differences Will Assist A Leader In Communicating Across Cultures.

Chapter 6 Realizing the Value of Cultural Literacy

•Realizing the Importance of Cultural Literacy
• Defining Culture


The Layers of Culture

1.A National Level
2.A Regional and/or Ethnic and/or Religious and/or Linguistic Affiliation Level
3.A Gender Level
4.A Generation Level
5.A Social Class Level
6.An Organizational or Corporate Level


Using Cultural Frameworks to Understand Differences

•Context
•Information Flow
•Time
•Language
•Power

Chapter 6 Importance of a Mentor

A mentor needs to be particularly sensitive to the feelings of others and able to establish ways to motivate and guide your protégé
Mentor’s responsibilities

•Provide guidance based on past business experiences
•Create positive counseling relationship and climate of open communication
•Help protégé identify problems and solutions
•Lead protégé through problem-solving processes
•Share stories, including mistakes
•Be honest about business expertise

Chapter 6 Improving Your Listening Skills

Three level of listening :

•Level 1- “Emphatic listening”
•Level 2- “hearing words, but not really listening”
•Level 3- “listening in spurts” Always Maintaining your Listening at level 1


Common Barriers that Effective the Listening

•The subject is boring
•You do not agree with the speak person
•Distracted by other thoughts
•You have preconceptions about the subject or the speaker
•You shift your focus away
•Only hear what you want to hear


The Ways to improve listening Habits

•Stop talking
•Stop thinking ahead to what your are going to say
•Avoid multitasking
•Ask questions if something is unclear
•Focus on the speaker closely
•Listen for ideas, not just for facts
•Listen with an open mind

Chapter 6 Improving Your Nonverbal Skills

As Much as 65 to 93 Percent of the Meaning in Communication is Nonverbal

Categories of Nonverbal Communication

•Appearance
•Paralanguage
•Kinesics
•Occulesics
•Proxemics
•Final expressions
•Olfactics
•Chronomics


The Ways to Improve Nonverbal Communication Skills

•Learn as much as possible about any culture in which you will be interacting

•Do not judge someone’s action out of context or leave the actions unexplored when important to you or the organization

•Develop your understanding or sensitivity to nonverbal cues

•Assess your own use of nonverbal communication

Chapter 6 Increasing your own self-awareness

•What am I feeling right now?
•What do I want? How am I acting?
•What appraisals am I making?
•What do my senses tell me?


•Using Popular Psychological Profiles to Understand Yourself Better
•Using the MBTI


The MBTI Consists of Four Dichotomies
Extroversion (E) vs. Introversion (I) (How you are energized)
Sensing (S) vs. iNtuition (N) (How you interpret the world)
Thinking (T) vs. Feeling (F) (How you make decisions)
Judging (J) vs. Perceiving (P) (How you approach life and work)

Chapter 6 Developing Emotional Intelligence & Cultural Literacy to Strengthen Leadership Communication

Appreciating the value of emotional intelligence

•Understanding Emotional Intelligence (EI)
–Appreciating personality differences
–Improving interactive skills, such as
•Non-verbal communication
•Listening ability
•Effective delivery of feedback


EI Includes Understanding the Self and Others


•Be aware of, understand, and relate to others
•Deal with strong emotions and control impulses
•Adapt to change and solve problems of a personal or a social nature

(Emotional Intelligence is the ability to identify and manage emotions in ourselves and in others. )


Connecting Emotional Intelligence to Leadership Styles


1 Visionary--Most strongly positive Highly negative
2 Coaching--strongly positive Highly negative
3 Affilitiative -- Positive
4 Democratic -- Positive
5 Pacesetting -- Highly negative
6 Commanding --Highly negative