Chapter 6 Developing Emotional Intelligence & Cultural Literacy to Strengthen Leadership Communication

Appreciating the value of emotional intelligence

•Understanding Emotional Intelligence (EI)
–Appreciating personality differences
–Improving interactive skills, such as
•Non-verbal communication
•Listening ability
•Effective delivery of feedback


EI Includes Understanding the Self and Others


•Be aware of, understand, and relate to others
•Deal with strong emotions and control impulses
•Adapt to change and solve problems of a personal or a social nature

(Emotional Intelligence is the ability to identify and manage emotions in ourselves and in others. )


Connecting Emotional Intelligence to Leadership Styles


1 Visionary--Most strongly positive Highly negative
2 Coaching--strongly positive Highly negative
3 Affilitiative -- Positive
4 Democratic -- Positive
5 Pacesetting -- Highly negative
6 Commanding --Highly negative